Refund policy

Return Policy

Your Satisfaction is Our Priority

30-Day Return Window

We offer a 30-day return policy from the date you receive your item. Your ergonomic seating investment is protected—if it's not the perfect fit for your practice, we'll make it right.

Return Eligibility Requirements
To qualify for a return, your item must be:
✓ In the same condition as received
✓ Unworn and unused
✓ With all original tags attached
✓ In original packaging
✓ Accompanied by receipt or proof of purchase
📦 Initiating a Return

Contact us at info@crownseating.com to start your return. Once approved, we'll send you a prepaid return shipping label with complete instructions.

Please note: Items returned without authorization will not be accepted.

🔄 Exchanges

Need a different model or color? Return your current item first. Once your return is processed, place a new order to ensure the fastest delivery of your preferred seating solution.

⚠️ Damages and Quality Issues

Please inspect your stool immediately upon delivery. If you discover any defects, damage, or receive an incorrect item, contact us right away at info@crownseating.com. We'll evaluate the issue promptly and provide a solution.

Non-Returnable Items

The following items cannot be returned for health, safety, or customization reasons:

  • Custom or special order products with personalized specifications
  • Personal care or hygiene-related accessories
  • Clearance or final sale items
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

Questions about a specific item? Please reach out—we're here to help.

💳 Refund Processing

Once we receive and inspect your returned item, we'll notify you of the refund approval status. Approved refunds are automatically processed to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Questions? Contact our team at info@crownseating.com